Refund policy

 

Our Commitment to Your Space

We want you to be absolutely thrilled with your Haus® pieces. If an item isn't the perfect fit for your space, we offer a 30-day return window from the date you receive your order.

 

Return Eligibility

To qualify for a return, your item must be in pristine, original condition—unused, unaltered, and with all original tags and packaging intact. A receipt or proof of purchase is required to process your request.

 

How to Initiate a Return

  1. Contact Us: Email our team at customerservice@haus.com.my to request a return.

  2. Get Approved: Once your request is accepted, we will send you a return shipping label along with detailed instructions on how to safely package your item.

  3. Ship it Back: Returns must be sent to our showroom at the following address:

Haus Living Concepts Sdn Bhd

28G The Row, Jalan Doraisamy, 50300 Kuala Lumpur, Malaysia.

Please note: Items sent back to us without prior authorization will not be accepted.

 

Damages and Order Issues

We meticulously inspect every piece before it leaves us. However, we ask that you inspect your order immediately upon delivery. If your item arrives defective, damaged, or if you receive the incorrect piece, please contact us right away. We will evaluate the issue and ensure it is made right.

 

Exceptions & Non-Returnable Items

Given the bespoke nature of designer furniture, certain items are final sale and cannot be returned. These include:

  • Custom-made or made-to-order products (e.g., specific upholstery, special orders, or personalized finishes).

  • Sale and clearance items.

  • Gift cards.

If you have questions or concerns about whether a specific piece is eligible for a return, please get in touch with us prior to purchasing.

 

Exchanges

The most efficient way to ensure you get the exact piece you want is to return your original item. Once your return is accepted and processed, you can make a separate purchase for the new item.

 

Refund Process

Once your item arrives safely at our showroom, our team will inspect it and notify you regarding your refund status.

  • If approved, your refund will be automatically processed to your original payment method within 10 business days.

  • Please keep in mind that it can take additional time for your bank or credit card company to process and post the funds to your account.

  • If more than 15 business days have passed since we approved your return, please reach out to us at customerservice@haus.com.my.

 

Need Assistance?

We are always here to help. For any questions regarding your return, please contact our team at customerservice@haus.com.my.

 

Last updated: August 2026