Privacy policy

 

This Privacy Policy describes how Haus® (accessible via haus.com.my and hausmalaysia.myshopify.com, collectively the “Site” or “we”) collects, uses, and safeguards your Personal Information when you visit or make a purchase from our Site.

 

Contact Us

Your privacy is of the utmost importance to us. After reviewing this policy, if you have additional questions, require more information about our privacy practices, or would like to make a formal request, please contact us:

  • Email: customercare@haus.com.my
  • Mail: 

    Haus Living Concepts Sdn Bhd

    28G The Row, Jalan Doraisamy, 50300 Kuala Lumpur, Malaysia.

 

Collecting Personal Information

When you visit the Site, we collect specific information about your device, your interaction with the Site, and the information necessary to process your purchases securely. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Here is a detailed breakdown of the Personal Information we collect and why:

 

1. Device Information

  • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize your browsing experience.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our primary service provider, Shopify.
  • Personal Information collected: Web browser version, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the Site.

 

2. Order Information

  • Purpose of collection: To provide premium products or services to you, process payment information, arrange secure shipping, provide invoices/order confirmations, screen orders for potential risk or fraud, and (in line with your preferences) provide information or advertising relating to our collections.
  • Source of collection: Collected directly from you during the checkout or account creation process.
  • Disclosure for a business purpose: Shared with our primary service provider, Shopify, and secure payment gateways.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.


Sharing Personal Information

We share your Personal Information with trusted service providers to help us fulfil our commitments to you.

  • Shopify: We use Shopify to power our online boutique. You can read more about how Shopify uses your Personal Information here.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our brand's rights.


Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe complement your design interests.

  • Google Analytics: We use this to understand how our clients navigate the Site. You can read how Google uses your Personal Information here and opt out here.
  • Advertising Partners: We share information about your Site use, purchases, and ad interactions with our trusted advertising partners, sometimes through cookies or similar technologies.
  • Shopify Audiences: We use this feature to show ads on other websites to buyers who may appreciate our collections.

 

Opting Out of Targeted Advertising:

You can easily opt out of targeted advertising through the following portals:


Using Personal Information

We use your Personal Information to provide our core services: offering designer products for sale, securely processing payments, managing the shipping and fulfilment of your bespoke orders, and keeping you informed about new collections and exclusive offers.


Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), pursuant to the General Data Protection Regulation (GDPR), we process your personal information under the following lawful bases:

  • Your explicit consent.
  • The performance of the contract between you and the Site.
  • Compliance with our legal obligations.
  • For our legitimate business interests, which do not override your fundamental rights.


Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.


Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect using customer data. However, our processor, Shopify, uses limited automated decision-making to prevent fraud (e.g., temporary blacklists of IP addresses or credit cards associated with repeated failed transactions).


Your Privacy Rights

EEA Residents (GDPR):

You have the right to access the Personal Information we hold about you, port it to a new service, and ask that it be corrected, updated, or erased. Your data will initially be processed in Ireland and transferred outside of Europe for storage (including Canada and the US). To exercise these rights, contact us at customercare@haus.com.my.

California Residents (CCPA):

You have the "Right to Know" regarding the Personal Information we hold about you, the right to port it, and the right to request correction or erasure.

  • Selling of Information: Under the CCPA, sharing data via Shopify Audiences (site usage, purchases, and email) may be considered "selling" information. You may opt out using the advertising links provided above.
  • Minors: We do not intentionally collect or sell the information of individuals under the age of 16.To exercise your rights or designate an authorized agent to submit requests on your behalf, please contact us.


Cookies

A cookie is a small file downloaded to your device when you visit our Site. Cookies enhance your browsing experience by remembering your preferences (such as region selection) and providing us with analytics on Site usage.

 

Cookies Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30m, 3w, or 1y
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session

 

Reporting and Analytics Cookies

Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session

 

Managing Cookies: Most browsers automatically accept cookies, but you can choose to block or manage them through your browser’s “Preferences” menu. Please note that removing cookies may impact your user experience.

 

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

 

Last updated: August 2026